na INLIS000000000035347 20200212121617 0010-061300000035347 200212 g 0 ind ind 158.2 158.2, kad E Effective apology : Merajut hubungan,memulihkan kepercayaan / John Kador Jakarta : Gemilang, 2009 Hubungan antar manusia NBPNMAT 978-979-19974-1-6 158.2 JOH e John Kador xix, 311 hlm. ; 23 x 15 cm. Penerjemah; Kunti Saptoworini editor, Indi Aunullah Biografi, hlm.309-311 2090100576/BPAP-NTB/2015 21011823 01380138 21011822 21011823