00472     2200181   4500001002100000005001500021008004100036035002400077041000800101082001000109090001700119100001700136245006800153260001800221300002600239650001300265850001200278INLIS00000000001481420130612110107                                   Ind    0010-061300000014814  aInd  a381.3  a381.3, Yoe c  aYoeti, Oka A  aCustomer service cara efektif memuaskan pelanggan, Oka A. Yoeti  a2003bJakarta  ax,86 hlm, Ilus, 21 cm  aKonsumen  aNBPNMAT