na INLIS000000000014814 20130612110107 Ind 010-061300000014814 Ind 381.3 381.3, Yoe c Yoeti, Oka A Customer service cara efektif memuaskan pelanggan, Oka A. Yoeti 2003 Jakarta x,86 hlm, Ilus, 21 cm Konsumen NBPNMAT