na INLIS000000000022137 20130612120926 Ind 010-061300000022137 Ind 658.562 658.562, Cip-t CIPTONO, Fandy Total Quality Manajement, Fandy Tjiptono, ; Anastasia Diana 2005 Yogyakarta xiv, 416 hlm., ilus., 23 cm Kualitas-Pengawasan, Manajemen-Produksi NBPNMAT 0001/BPAP-NTB/20142014 0001/BPAP-NTB/2015