00503     2200181   4500001002100000005001500021008004100036035002400077041000800101082001000109090001700119100001900136245007300155260003700228300003100265650001300296850001200309INLIS00000000000315220130612091450                                   Ind    0010-061300000003152  aInd  a381.3  a381.3, Yut c  aYuti, H. Oka A  aCustomer service cara efektif memuaskan pelanggan / H Oka A Yuti. --  a1999bJakarta : Pradnya Paramita  ax, 86 hlm. : ilus. ; 21 cm  aKonsumen  aNBPNMAT